From a very young age, we are taught how to talk. Over the years, by the numerous people who come and go from our lives, we learn and deal with how people interact with us, and with the others around us. We see moods change. Expressions vary. Tempers flare. No matter who you are dealing with at any given time, the huge array of nonverbal cues that they display make up as much as 80% of what they are really trying to say.
Words alone therefore, is not what listening and talking is all about. The expressions on one’s face speaks volumes about how they truly feel. The tone of their voice is another dead giveaway of how the speaker really feels about what he’s saying.
It comes as no wonder then that the art of dealing with people is not limited to our personal lives and relationships; but also to our business lives and relationships. In some ways, being attuned to the non-verbal signals of business relationships is more crucial to our survival than any other!
Interacting with business associates is something that many of formally learn about in our tertiary studies. From the art of preparing for a presentation and how to speak in front of a crowd, to the more subtle and subjectiveness of understanding the non-verbal signals that are given off by those you are talking with.
But sometimes, this is a training that gets sidelined, in the heat of more technical learning. This is why most organizations choose to invest in communication skills seminars for their staff periodically. This is something that needs to be kept in mind constantly, and could mean the making or breaking of business relationships. Successful business relationships are, at the end of the day, the foundation of your organization and the basis upon which every transaction happens.
High quality communication skills seminars are interactive in nature, and are informative and interesting and often, humorous. Humor brings out the best in us, and puts our audiences at ease. The best such trainings are usually done in groups, where real life scenarios are enacted, and indeed, sometimes, unreal scenarios are played out. All with a purpose though, that you will understand as you get in to the activities prescribed. For example, there is one game where your group is expected to guide a blindfolded member of your team to find all the marbles on the floor going only by verbal commands.
The games are endless. As are the lessons that one needs to constantly learn are just as endless when it comes to learning to read the signals given by others, and responding accordingly.